Thank you to our loyal customers for your support and orders during this time, due to the high demand and large backlog,
orders can take up to 48 hours to process. Please bear with us and we thank you for your patience.
For more information and support on COVID-19 please visit www.sacoronavirus.co.za

FAQs

What are your trading hours?

Office Hours: Monday - Thursday 8h30 - 16h30 | Friday 8h30 - 16h00

How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to the cart and continue through the ordering process. You can decide from here the various forms of payment offered. After the order is ready, you will receive an order summary via email.

Must I only order online?

You can either order online at www.bevplus.com or you can shop in store at our BevPlus showroom: 13 Michigan Street, Airport Industria, Cape Town

I need a technical consultant or brewmaster to assist and advise me with my order.

We are always happy to offer suggestions and technical advice. Please contact us at info@bevplus.com

How do I brew/distill?

Please follow our YouTube Channnel or alternatively you can contact us at info@bevplus.com for brewing/distilling advice and we will have one of our experienced brewmasters contact you.

Do you offer repackaged ingredients for homebrewers?

Yes, We have a full range of repackaged malt and hops

Do you offer milled malt?

We offer to mill your malt at an additional fee. When you order our malt online you can simply use our checkboxes to select the quantity you would like milled.

Do you keep your products in stock?

All the products which are shown on our website have inventory stock quantities allocated to them, this is shown underneath the pricing of each product. Should the product be out of stock, it will be marked as out of stock in red and cannot be added to your basket.

What is your warranty period on products?

As we offer a wide range of consumables and products from various local and international suppliers, our warranty varies from product to product.

Do you offer volume discounts?

Yes, we certainly do, please feel free to email us at info@bevplus.com should you wish to discuss min & max order quantities.

Do you offer branding on products?

Yes, we offer branded growlers and branded bottles.
  • The minimum order quantity on branded growlers is 12
  • The minimum order quantity on bottles is 50
  • The ETA period for branded items is 3-4 weeks after receiving artwork and deposit.
  • We also offer branded caps under special request.

Do you charge VAT?

All of the prices on our website are including VAT

Does your pricing change often?

At bevPlus we are proud distributors of both local and international goods from quality suppliers. We import our products weekly and therefore our pricing adjusts to inflation rates, currency fluctuations and shipping rates.

What are the delivery charges?

Delivery charges are dependent on the shipment requirements as well as local fuel pricing. For all orders over 25kg, we will need to contact our courier company to receive specialised quote.

Can I order from outside of South Africa?

If you are located outside of South Africa and would like to order from our product listing, you can order through our sister company www.dematechsa.com

What form of payment do you accept?

We offer various forms of payment:
  • Pay via EFT
  • Pay through our secure online payment gateway
  • Pay cash in store
  • Pay credit card in store
  • Pay via Yoco in store

I want to change my order

Please email us your existing proforma/invoice number and let us know which changes you would like to make to your order. You can email us at info@bevplus.com

Status of my order/ ETA period?

As soon as payment reflects, our despatch period is 1 – 2 working days Please email us at info@bevplus.com should you like to follow up on a delayed order

Can I cancel my order?

If you want to cancel your order, please do so as soon as possible and email us at info@bevplus.com. If we have already processed your order our admin team may take 48 hours for us to confirm your refund. If your order has already been despatched, unfortunately we cannot offer a refund.

Can I collect from your branch?

Yes, once you have received notification that your order is ready for collection, you may collect from our Cape Town branch at 13 Michigan Street, Airport Industria, Cape Town, 7490

How can I track my shipment?

If you have ordered a product for delivery, you can track your parcel with a waybill number linked to your order. Please email us at info@bevplus.com with your order/invoice number and we will provide you with the necessary details.

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